We're hiring: Account Director

Based in our Singapore Agency

The Account Director is responsible for overseeing and managing the Client Services team alongside the Regional Director in their geography and is accountable for all delivery. As the co-lead of the Client Services team, the Account Director will provide consultative, creativity and visibility to support the team in developing and growing the client base. Additional responsibilities include cross-functional/regional coordination of relevant services/resources in delivering to the client base.

Interested? Send us your resume.

Responsibilities

Client

  • End-to-end management of client projects, ensuring delivery on time, on budget and to the agreed quality standard
  • Be the client’s “trusted advisor” – Manage, develop and grow client relationships and expectations
  • Create, own and implement the clients’ marcomms plan
  • Ensure the quality of outputs from the team exceeds client expectations and Fifth Ring standards
  • Provide clients with creative and dynamic ideas and recommendations

Company

  • Contribute at a senior level to the output from the team
  • Activate client account growth plans across all product and service lines
  • Support agency Finance team with fiscal forecasting and adherence to accounting processes and management
  • Cultivate and rely on extensive informal networks inside and outside the agency to solve problems
  • Work with Regional Director to ensure all work is commercially optimised and all financial risks are mitigated
  • Manage the financial health of jobs, including performing regular budget checks and resourcing capacities
  • Ensure Fifth Ring processes and procedures are followed at all times
  • Provide the business development team support by managing and executing new business negotiations
  • Collaborate with Marketing Manager and teams internally to contribute to efforts to market Fifth Ring to new clients
  • Support in the development and delivery of new products and services
  • Represent Fifth Ring externally at a senior level and network to attract new people and business opportunities
  • Set and agree targets both internally and externally (reporting of time analysis and reporting)
  • Ensure effective utilisation of resources within team and delivery for clients
  • Ensure resources are an exemplar of Fifth Ring and best practice – marketing communications including brand management
  • Other duties will be assigned as required and as appropriate

Colleagues

  • Co-lead and manage client services team to ensure growth and development, leading to delighted colleagues and clients
  • Work collaboratively with colleagues as appropriate and provide support for their professional development
  • Work effectively with the Traffic Manager to ensure all client requirements are met, and efficient and cohesive service is provided
  • Work with business development, services and capabilities teams to produce new business proposals as requested
  • Cultivate and rely on extensive informal networks inside and outside the agency to solve problems
  • Support colleagues in all Fifth Ring locations proactively, creatively and visibly
  • Champion cross-function/region collaboration to optimise resource utilisation
  • Other duties as appropriate and as assigned

Knowledge, skills and attributes

Essential

  • Minimum of 7 years of experience in marketing communications agency space, specifically in B2B or corporate communications
  • Strong written and verbal English communication skills
  • Oversee client portfolio – manage own accounts and guide Client Services team to manage assigned accounts to profitability and neutral, positive variance
  • Excellent customer and stakeholder relationship management skills, including active listening, attention to detail, troubleshooting and proactively management of relationships – both internally and externally
  • Clear understanding of the most effective marketing strategy and channels to meet the client's objectives at a strategic and tactical level
  • Ability to respectfully challenge both clients and colleagues when necessary, maintain composure under adversity and exercise independent and fair consensus-building skills when conflict arises
  • Work with business development and marketing teams to create plans that appeal to clients’ business objectives
  • Serve as ambassadors for the Fifth Ring business and are to be visible within the geography they work and internationally as appropriate
  • Manage, develop and grow client relationships for retention and growth of the client base
  • Well-developed commercial / financial skills, including agreement negotiation and fiscal prudence
  • Manage and direct resources with effectiveness and efficiency, delegate responsibilities as appropriate
  • Ability to travel internationally as allowed by local government

Desirable

  • Degree in relevant field (ideally in communications, public relations, marketing communications, business management, or a related subject)
  • Project management experience
  • Relevant target industry knowledge
  • Highly motivated self-starter, thrive in a performance-driven environment
  • Ability to speak a second or third language

Interested in joining our ranks?

We are always looking for fresh talent to join our team and make the world more curious. We want to hear from you.

Send us your resume.